Privacy policy

PRIVACY POLICY

Last updated: August 2026

At IZ-FLOW, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use it, when we may share it, and the choices and rights that may be available to you.

This Privacy Policy applies to visitors, customers, and other individuals who interact with the IZ-FLOW online store.

1. Information We Collect

Depending on how you interact with IZ-FLOW, we may collect information such as:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Products purchased or added to your cart
  • Information you provide when contacting customer service
  • Device and browser information
  • IP address
  • Website usage information
  • Cookie and similar technology information

We collect information that is reasonably necessary to operate our store, process orders, provide customer service, improve our services, and comply with applicable legal obligations.

Payment Information

Payments are processed through secure payment providers.

IZ-FLOW does not store your full credit or debit card number on our own systems.

Payment providers may collect and process payment information according to their own privacy policies and applicable security requirements.

2. How We Use Your Information

IZ-FLOW may use your personal information to:

  • Process and fulfill orders
  • Produce and deliver purchased products
  • Send order confirmations
  • Provide shipping and delivery updates
  • Process refunds and other order-related requests
  • Respond to customer service inquiries
  • Communicate with you about your orders
  • Improve our website and shopping experience
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain the security of our services
  • Comply with legal and regulatory requirements
  • Send marketing communications when permitted by law

We do not use personal information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.

3. How We Share Your Information

IZ-FLOW may share personal information with trusted service providers and business partners when reasonably necessary to operate our business and provide our products and services.

These parties may assist us with:

  • Order production and fulfillment
  • Payment processing
  • Shipping and delivery
  • Website hosting and operation
  • Customer support
  • Website analytics
  • Marketing communications
  • Fraud prevention
  • Security
  • Technical services

For example, when you place an order, we may provide the information necessary to produce and deliver that order, including your name, shipping address, contact information, order details, and product information.

We may also disclose personal information when reasonably necessary to:

  • Comply with applicable law
  • Respond to lawful requests from authorities
  • Protect the rights, property, or safety of IZ-FLOW
  • Protect our customers or other individuals
  • Prevent fraud or abuse
  • Enforce our agreements

We require service providers that handle personal information on our behalf to use that information only as necessary to provide their services or as otherwise permitted by law.

4. We Do Not Sell Your Personal Information

IZ-FLOW does not sell your personal information for monetary consideration.

We may share information with service providers and business partners when necessary to operate our business, process orders, provide services, maintain security, analyze website performance, prevent fraud, or perform other legitimate business functions.

Where applicable law provides you with the right to opt out of certain forms of sharing or processing, you may exercise those rights as described in this Privacy Policy.

5. Cookies and Similar Technologies

IZ-FLOW may use cookies and similar technologies to operate, maintain, and improve our online store.

These technologies may be used to:

  • Keep items in your shopping cart
  • Enable checkout functionality
  • Remember preferences
  • Understand how visitors use our website
  • Analyze website performance
  • Improve our services
  • Support marketing and advertising features where applicable

You may be able to control certain cookies through your browser settings or other privacy controls made available to you.

Please note that disabling certain cookies may affect the functionality of parts of the IZ-FLOW website.

6. Marketing Communications

If you subscribe to IZ-FLOW marketing communications, we may use your contact information to send communications about:

  • New products
  • New collections
  • Promotions
  • Special offers
  • Sales
  • Brand updates

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication.

Even if you unsubscribe from marketing communications, we may continue sending necessary transactional communications, such as:

  • Order confirmations
  • Shipping notifications
  • Customer service messages
  • Other communications necessary to complete or manage your order

7. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include:

  • The right to know what personal information is collected
  • The right to request access to personal information
  • The right to request correction of inaccurate information
  • The right to request deletion of certain personal information
  • The right to opt out of certain marketing communications
  • The right to opt out of certain sales or sharing of personal information where applicable
  • Other rights provided by applicable privacy laws

IZ-FLOW will not discriminate against you for exercising privacy rights that apply to you.

To submit a privacy request, please contact us through the IZ-FLOW Contact page.

We may need to verify your identity before completing certain requests.

8. California Privacy Rights

This section applies to the extent that applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), apply to IZ-FLOW and to you.

Depending on the circumstances, California residents may have rights that include:

Right to Know

The right to request information about certain personal information that we collect, use, disclose, or otherwise process.

Right to Delete

The right to request deletion of personal information, subject to applicable legal exceptions.

Right to Correct

The right to request correction of inaccurate personal information.

Right to Opt Out

The right to opt out of certain sales or sharing of personal information when applicable.

Right to Limit

The right to limit certain uses and disclosures of sensitive personal information where applicable.

Right to Non-Discrimination

The right not to receive discriminatory treatment for exercising applicable privacy rights.

These rights may be subject to legal exceptions, limitations, and verification requirements.

California Privacy Requests

California residents may submit a privacy request through the IZ-FLOW Contact page.

Please provide enough information for us to understand and verify your request.

Where required by applicable law, IZ-FLOW will provide additional methods for submitting privacy requests.

Where applicable, California residents may also use recognized privacy preference signals, including Global Privacy Control (GPC).

9. Categories of Personal Information We May Collect

Depending on how you interact with IZ-FLOW, the categories of information we may collect can include:

Category Examples
Identifiers Name, email address, phone number
Customer records Billing and shipping address
Commercial information Purchases, products viewed or added to cart
Internet activity IP address, browser, device, and website activity
Location-related information General location derived from an address or technical information
Inferences Preferences or interests derived from interactions with our store
Other information Information voluntarily provided through customer service

We collect and use personal information only as reasonably necessary for legitimate business purposes and as permitted by applicable law.

10. Data Retention

IZ-FLOW retains personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain transaction records
  • Prevent fraud
  • Resolve disputes
  • Maintain business records
  • Comply with tax, accounting, legal, or regulatory requirements
  • Enforce our agreements

The length of time information is retained depends on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

11. Data Security

IZ-FLOW takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

12. Children's Privacy

IZ-FLOW does not knowingly collect personal information directly from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to IZ-FLOW improperly, please contact us so that we can review the situation and take appropriate action.

13. International Processing

IZ-FLOW may work with service providers and business partners located in different countries.

As a result, personal information may be processed outside the United States.

When information is transferred or processed internationally, IZ-FLOW takes reasonable steps to handle that information in accordance with applicable privacy laws and this Privacy Policy.

14. Changes to This Privacy Policy

IZ-FLOW may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or applicable laws.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

15. Contact IZ-FLOW

If you have questions about this Privacy Policy, your personal information, or how IZ-FLOW handles your data, please contact us through the IZ-FLOW Contact page.

IZ-FLOW — Wear Your Flow.