Refund policy

RETURN & REFUND POLICY

Last updated: August 2026

Thank you for shopping with IZ-FLOW.

At IZ-FLOW, our products are made to order and created specifically after each purchase. Because of this, we have specific policies regarding returns, exchanges, cancellations, and refunds.

Please review this policy carefully before placing your order.

1. Made-to-Order Products

Most IZ-FLOW products are made to order and are created specifically for each customer.

For this reason, we generally do not accept returns or exchanges for personal preferences or customer ordering mistakes, including:

  • Change of mind
  • Buyer's remorse
  • Incorrect size selected by the customer
  • Incorrect color selected by the customer
  • Ordering the wrong product
  • Personal preference
  • No longer wanting the product

We strongly recommend reviewing the size chart, product details, colors, and product images before completing your purchase.

Because our products are made specifically for each order, we generally cannot resell returned items.

2. Damaged, Defective, or Incorrect Products

We stand behind the quality of our products.

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact IZ-FLOW within 30 days of delivery.

To help us review your claim, please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the packaging or shipping label when applicable

After reviewing your claim, IZ-FLOW may provide a replacement at no additional cost or a refund, depending on the circumstances.

If the issue is determined to be a manufacturing, printing, or fulfillment error, we will work to provide an appropriate resolution.

3. Incorrect Size or Color Selected by the Customer

Please carefully review the size chart and product information before placing your order.

Because our products are made to order, IZ-FLOW does not offer exchanges or refunds when a customer selects the wrong size or color.

If you are unsure about sizing, we recommend comparing the measurements in our size guide with a garment you already own.

4. Order Cancellations

Because orders may enter production shortly after purchase, cancellation requests must be submitted as soon as possible.

You may request cancellation while your order is still awaiting production.

Once production has started, we may no longer be able to cancel the order or issue a refund.

Cancellation requests are not guaranteed once an order has entered production.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order cannot be delivered or is returned because the address provided was incorrect, incomplete, or undeliverable, additional shipping costs may apply if the order needs to be shipped again.

IZ-FLOW will contact the customer when possible to determine the available options.

6. Lost Packages

If your package is significantly delayed or appears to be lost in transit, please contact IZ-FLOW so we can investigate the shipment.

If the carrier confirms that a package has been lost during transit, IZ-FLOW will review the situation and determine the appropriate resolution.

Depending on the circumstances, a replacement or refund may be provided.

7. Delivered but Missing Packages

If tracking information shows that your package was successfully delivered but you cannot locate it, please first:

  • Check your mailbox or delivery area
  • Check with household members
  • Check with neighbors
  • Check around your property
  • Contact your local carrier

Packages confirmed as delivered by the carrier are generally not eligible for an automatic refund or replacement when they are subsequently reported as missing or stolen.

However, please contact IZ-FLOW and we will do our best to assist you.

8. Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase, unless otherwise required by applicable law.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed.

Actual processing times may vary depending on your bank or payment provider.

9. Exchanges

Because IZ-FLOW products are made to order, we do not offer standard exchanges for:

  • Different sizes
  • Different colors
  • Different designs
  • Customer preference

If you receive a defective, damaged, misprinted, or incorrect product, please contact us within 30 days of delivery so we can review the issue and determine the appropriate solution.

10. Product Colors and Appearance

We make reasonable efforts to display product colors and designs as accurately as possible.

However, colors may appear slightly different depending on your:

  • Monitor
  • Screen settings
  • Device
  • Lighting conditions

Minor variations in color reproduction that do not affect the quality or functionality of the product may not qualify as a defect.

11. Final Sale and Promotional Items

Unless otherwise stated, promotional pricing or discounted products remain subject to this Return & Refund Policy.

A discount or promotional price does not automatically change the eligibility requirements for refunds or replacements.

12. How to Contact IZ-FLOW

If you experience a problem with your order, please contact us through the IZ-FLOW Contact page.

Please include:

  • Your order number
  • A description of the issue
  • Relevant photographs
  • Any other information that may help us review your request

We are committed to handling legitimate product issues fairly and providing an appropriate resolution when a problem is caused by a manufacturing, printing, or fulfillment issue.

IZ-FLOW — Wear Your Flow.